Review policy
Only customers who have made a purchase can write a review
Since 1 January 2024 we have collected nuvocosmetic.com reviews with Judge.me. Here you can see, step by step, how a review is created and who can edit it.
In brief
- The invitation to review arrives by email, only after a purchase.
- The review is published automatically after your confirmation.
- The “Verified” badge cannot be edited.
How it works
The journey of a review
Four steps, the same for all products.
The purchase
It all starts with an order on nuvocosmetic.com. There is no other way to leave a review.
The email invitation
7 days after your purchase you receive an email with the review form. For international shipments it is 14 days.
Confirmation and publication
After your confirmation the review is published automatically, with the “Verified” badge.
The reminder
If you haven’t replied yet, we send you a reminder after another 7 days.
The badge
What “Verified” means
Reviews since 1 January 2024
They are verified because they come from an invitation sent after a purchase. They show the “Verified” badge, which cannot be edited.
Earlier reviews
Some older reviews were imported from other systems: they are not verified by Judge.me and therefore do not have the badge.
Edits
Who can edit a review
What Nuvò can do
- Change a maximum of 30 characters.
- Only to moderate offensive language, correct typos or hide sensitive data.
- Always notify you by email: you can express your disagreement.
What you can do
- Correct your name.
- Correct the rating.
- Correct the review title.
Read what people who have tried Nuvò say
To find out more about the authenticity of reviews: judge.me/authenticity. Nuvò is a brand of Dulàc Farmaceutici 1982 srl.