Customer service
Returns and refunds
Changed your mind? You can return products bought on nuvocosmetic.com: here you’ll find the time limits, the conditions and the request form.
14 days
From receipt of your order, to send your return request.
Sealed products
Intact and in their original packaging.
Refund to your payment method
Usually the same one you used for the order.
How it works
Returns in four steps
Fill in the form
Within 14 days of receiving your order, with your details and order number.
Pack your parcel
Include the intact, sealed products in their original packaging.
Ship it
With the courier of your choice, to the address shown on this page.
Get your refund
Usually to the same payment method used for the order.
Conditions
What you can return
We accept the return if
- The products are intact and sealed in their original packaging.
- The request reaches us within 14 days of receiving the order.
- You have opened one pack: you can return the others if they are still sealed.
We cannot accept
- Opened, used or tampered-with products.
- Products without their original packaging.
- Requests sent after 14 days.
Return costs
They are paid by you and you can choose the courier you prefer. If the return is due to an error on our part, we cover the costs.
Form
Request a return
Fill in the form with your order details. Then pack the parcel and send it to this address.
Via Albenga, 125
10098 Rivoli (Torino)
Italy
For full details on the right of withdrawal, returns and refunds, read the Terms and conditions of sale.
Questions and answers
How long do I have to request a return?
You have 14 days from receipt of your order. To start your request, fill in the form on this page.
Can I return a product I have opened?
No: products must be intact and sealed in their original packaging. If you bought several items and opened one, you can still return the ones that are still sealed.
Who pays for return shipping?
Return costs are at your expense and you can choose the courier you prefer. If the return is due to an error on our part, we cover the costs.
How will I receive my refund?
The refund is usually made to the same payment method you used for the order.
My product arrived damaged: what should I do?
Do not use it and email us at info@nuvocosmetic.com with your order number, within 10 days of noticing the damage and no later than 30 days after delivery. Once we have checked, we will refund or replace the product.
Where can I find my order number?
In the confirmation emails we sent you, or in your account under “My orders”.