Phone number: 011-3499130 (Mon-Fri, 9am-5pm)
Email address: email@example.com
If you need to return one or more products purchased on nuvocosmetic.com, fill out (within 14 days of receiving your order) the form on this page: Return and refunds.
For better management of the return, you will need to specify your name and surname, the e-mail address provided upon ordering, your telephone number, the order number (which you will find in the confirmation e-mails sent by us).
Prepare and send the parcel, with the courier of your choice, to the following address:
DULÀC FARMACEUTICI 1982 srl, Via Albenga, 125 - 10098 - Rivoli - Torino.
Caution: the products must be intact and sealed in their original packaging.
Usually, the refund is made on the payment method used to complete the order.
For more information on the right of withdrawal, returns and refunds, please read the Terms and conditions.
On nuvocosmetic.com your purchases are safe: for payments by credit and debit card (rechargeable) we use the Stripe processor, which protects your personal data and your card information thanks to advanced anti-fraud systems. We accept payments via Visa, Mastercard, Maestro, American Express, Google Pay and Apple Pay. Once the purchase is complete, you will receive a confirmation e-mail containing the order number and details.
Pay comfortably and in maximum security by accessing your PayPal account. After confirming the order through the site, you will be redirected to PayPal's secure servers, where you can access your account and pay with residual credit or through the connected account. Once the purchase is complete, you will receive a confirmation e-mail containing the order number and details.
It is a payment method that allows you to purchase on our online shop in a smart and secure way. Upon confirmation of your order on our site, you will be redirected/redirected to a Satispay screen with the QR code for payment. To complete the purchase and confirm your order, simply frame and scan the QR code with your Satispay app. Once the purchase is complete, you will receive a confirmation e-mail containing the order number and details.
CASH ON DELIVERY - PAYMENT ON DELIVERY (ONLY FOR SHIPMENTS TO ITALY)
Cash on delivery consists of paying the total order directly to the courier upon delivery. It is possible to choose this payment method only for orders with shipment to Italy. Payment must be made exclusively in cash. We advise you to prepare the exact amount as the courier may not have the rest of the amount due. The management of this type of payment involves a small surcharge of € 1.50 indicated during checkout due to the collection management costs charged by the TNT courier.
We ship our products throughout Italy, to many European countries* and to the United Kingdom. Deliveries are made from Monday to Friday. In Italy, delivery times range from 24 to 48 working hours, but in some areas, including smaller islands and free zones, times could be longer.
Outside Italy, delivery times range from 3 to 10 working days and vary depending on the area. Also in this case, the times could lengthen as regards the delivery of orders in disadvantaged areas. Any detail, variation or problem on shipments is communicated via e-mail and/or highlighted on the website.
For more information on shipping costs, methods and times, click here: Nuvò Cosmetic shipping policy