Spedizioni: domande e risposte
Calcola il costo della tua spedizione e trova la risposta che cerchi, divisa per argomento.
Quanto costa la tua spedizione?
Indica dove vuoi ricevere l’ordine e l’importo: vedi subito costo, tempi e quanto manca alla spedizione gratuita.
Stima indicativa: il costo definitivo è quello che vedi al checkout, dopo aver inserito l’indirizzo.
Costs
How much does shipping cost in Italy?
Home delivery costs €4.99. If you prefer to collect your parcel from a pick-up point, the cost drops to €4.50.
Dedicated rates apply to some areas: €5.99 for Venice and Elba Island, €15.00 for minor islands and free zones.
In all these cases shipping becomes free when your order reaches €45.
From what amount is shipping free?
In Italy shipping is free on orders from €45, for both home delivery and pick-up points. The same threshold applies to Venice, Elba Island, minor islands and free zones.
For Europe and the United Kingdom, shipping is free on orders from €59.
The exceptions are Livigno and Campione d’Italia, where the threshold is €300.
With the calculator above you can see straight away how much is left for your order to reach the threshold.
How much does shipping to Livigno and Campione d’Italia cost?
Livigno and Campione d’Italia are outside the customs territory and have dedicated rates: €70.00 for Livigno and €75.00 for Campione d’Italia.
Shipping is free on orders from €300.
When is the shipping cost calculated?
The exact cost is calculated at checkout, when you enter your delivery address, and you always see it before paying.
If your order reaches the threshold for your area, free shipping is applied automatically: no code is needed.
Delivery times
How long does delivery take in Italy?
In Italy delivery takes 24-48 working hours.
Minor islands and free zones may need a few extra days.
Deliveries take place Monday to Friday: an order handed to the courier close to the weekend is delivered early the following week.
And abroad?
For Europe and the United Kingdom, delivery takes 3 to 10 working days, depending on the destination country.
In harder-to-reach areas, delivery may take longer.
Destinations
Which countries do you ship to?
We ship throughout Italy and to these countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
If your country is not listed, email us at info@nuvocosmetic.com: we will check together whether we can deliver to you.
How much does shipping abroad cost?
Shipping costs €9.90 for all listed countries, including the United Kingdom.
It is free on orders from €59.
Couriers and delivery
Which couriers do you use?
We entrust our orders to FedEx and BRT.
Deliveries take place Monday to Friday.
Can I collect my order from a pick-up point?
Yes, in Italy. At checkout you can choose delivery to a pick-up point instead of home delivery.
It costs €4.50 and is free on orders from €45.
How do I track my shipment?
When your order is handed to the courier, you receive an email with the tracking number and a link to follow it. If you cannot find it, check your spam folder or email us with your order number.
Unexpected issues
How will I be informed if there is a delay?
If there are changes or problems with your shipment, we will let you know by email, at the address you gave with your order.
Notices affecting all orders, for example during peak periods, are also posted here on the website.
If the stated delivery times have passed and you have not heard from us, email us at info@nuvocosmetic.com or call us on +39 011 3499130, Monday to Friday, 9:00-13:00 and 13:30-17:00.
What should I do if my parcel arrives damaged?
If the parcel is visibly damaged, accept it with reservation and report it to the courier at the time of delivery. Then email us at info@nuvocosmetic.com within 3 days, with your order number and a photo of the parcel and the products: we will find a solution together.
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